Leading the way in Damage restoration
Ideal Response restores homes and businesses across the UK by combining over 20 years’ experience with technical expertise. From 24/7 emergency response for fire and water damage to certified mould removal and complex specialist cleaning challenges, our team delivers precise property damage restoration with lasting results.
Available all year 24/7
Insured & accredited
Rapid two-hour response
Nationwide damage restoration & specialist cleaning services
Whether you’re a homeowner facing an unexpected disaster or a business requiring specialist environmental remediation, our IICRC-certified and highly trained experts are committed to delivering a superior, 5-star damage restoration service. We leverage the latest in technology and proven techniques to not only resolve your immediate issue but to ensure a safe, healthy and restored environment with specialist cleaning, every time.
Property damage can come in many forms; that’s why Ideal Response has property damage restoration solutions for all types of threats. With rapid response, our team is here to restore damage from fire and smoke, water, oil spills, chemical leaks and other hazardous materials. Our specialist cleaning is a part of these services, as well as being available for a range of other applications.
Proven results throughout the UK
At Ideal Response, we don’t just restore properties, we secure your peace of mind. Our foundation is built on industry-leading certifications, including the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and decades of hands-on experience, equipping us to tackle even the toughest challenges across the UK, all with rapid response and 24/7 availability.
If you need a damage restoration service that’s accessible 24/7 from a team of accredited and experienced professionals, Ideal Response has the solutions readily available. Both residents of domestic properties and business owners across all industries can call us on 01622 926 505 for our property restoration and specialist cleaning.
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Rapid, UK-wide emergency response:
24/7 deployment ensures we’re on-site fast, minimising damage and speeding property damage restoration across the nation. -
Experts in your corner
Our IICRC-certified and fully trained experts master advanced restoration and cleaning techniques for the best results. -
Seamless insurance claims support:
We work directly with insurers, loss adjusters and loss assessors, streamlining claims and ensuring a hassle-free process for you. -
Responsible disposal, guaranteed
As fully licensed waste carriers, we ensure the safe, compliant and environmentally responsible disposal of all materials. -
Tailored restoration plans
Each property damage restoration project is unique, that’s why everyone has a bespoke service plan, whether it’s for fire, water, mould or complex environmental challenges. -
Safety is our standard
Protecting you, your property and our team is always our top priority.
Why property owners nationwide recommend Ideal Response
Discover why property owners nationwide trust Ideal Response for expert leak detection, damp surveys, hoarder cleaning, mould removal, and flood or fire restoration. Our clients consistently praise our rapid response, technical precision, and compassionate service that makes recovery stress-free.
Unlock industry expertise: Damage restoration & specialist cleaning blog
Navigating property damage or complex cleaning challenges can be overwhelming. Our expert blog provides authoritative answers, practical solutions, and the latest insights directly from our field specialists. Whether you’re seeking advice on preventing water damage, understanding advanced decontamination techniques, or researching mould removal methods, our content is designed to equip homeowners and businesses across the UK with the knowledge to act confidently.
Need urgent support? Give us a call and talk to one of our experts in seconds
Fire damage cleaning & decontamination for Kent school
The Problem When a fire broke out at a Kent School, it spread across multiple areas, including the kitchen where food is prepared and served. The incident forced the closure of classrooms and left students unable to return until the site could be safely restored. In September 2025, our emergency
Company FAQs
Here you’ll find answers to the most common questions about how we operate and deliver our services, from the areas we cover to our working hours.
What areas do you cover?
We operate nationwide, though availability can vary by service. Many of our core services are offered across the UK, while some specialist options may be limited to certain regions. Get in touch to check availability in your area.
Do you provide water damage restoration in London?
Yes, we do! Ideal Response delivers water damage restoration across the UK, including London. For some specialist services, availability may vary by location, so it’s best to check with one of our team before booking.
What services do you offer?
We specialise in professional services such as fire damage cleaning, water damage restoration, mould removal, damp surveys, hoarder cleaning, leak detection and oil spill clean-ups. Unlike standard domestic cleaning companies, we do not offer routine household cleaning. Our focus is on delivering tailored, specialist solutions nationwide.
Do you offer domestic cleaning services?
No, we do not provide general domestic or household cleaning. Instead, we specialise in professional damage restoration and specialist cleaning services (including hoarder cleaning) that help homeowners and businesses recover from damage caused by fire, water, and the environment. These services go beyond everyday cleaning.
What are your standard office hours?
Our standard office hours are 8am – 5.30pm, Mon – Fri nationwide. However, we offer emergency and out-of-hours support 24/7 and for 365 days of the year.
Do you offer emergency or out-of-hours services in Birmingham?
Yes, Ideal Response provides emergency and out-of-hours support in most UK locations. This covers our specialist services, though availability may vary depending on your area.
What counts as an emergency service?
Emergencies are issues that pose an immediate risk to health, safety, or property, such as flooding, oil spills, or traumas. Non-urgent needs like mould removal, scheduled hoarder cleans, or damp surveys are best booked during our normal working hours.
How quickly can you respond to a call in Southampton?
With over 20 years of experience in the industry, we have perfected our ability to respond with speed. In the majority of cases, our teams are mobilised in under two hours from your call.
Are your services available on weekends and public holidays?
Yes indeed! Many of our services are available on weekends and public holidays across the UK. Some specialist services may be more limited, but our team will confirm availability for your area. Talk to one of our friendly experts.
Do you charge extra for travel outside your main service areas?
Because Ideal Response operates nationwide, most services don’t incur additional travel charges. For specialist services delivered outside core coverage zones, a small fee may apply, but we’ll confirm this before any booking.
Have you got a question that isn’t covered here? No problem. Our team is always on hand to help.