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Ideal Response has over ten years’ worth of experience in dealing with Emergency Flood Damage cleaning, Sewage Cleaning, Water Extraction and Water Remediation Services in domestic and commercial properties. In that time, we’ve helped thousands of customers recover from a variety of types of clean-, grey- and black-water flood damage, using a combination of experience, state-of-the-art steam cleaning and drying technology and commitment to client satisfaction to ensure that those affected are able to return their properties in no time.
No job is too big or small for our team of certified technicians, and our solutions are tailored to meet the needs of any situation, so you’ll never pay more than you have to for unnecessary services. Whether it’s a commercial building devastated by river overflow or a simple bathroom flooded by a dripping tap, our focus is to get businesses back up and running and families back in their homes.
We use the most advanced emergency flood and water removal and rapid drying equipment along with eco-friendly steam cleaning technology to return a property to its former state, with no need for chemicals or disinfectants. All emergency flood damage restoration work is fully documented to validate the professional drying process, and all work exceeds industry best practice as defined within the British Standard PAS 64 professional water damage mitigation and initial restoration of properties guidelines.
Once work is complete, we undertake hygiene testing, thermal monitoring and environmental data logging processes to ensure that there is no further risk of depreciation – we certainly don’t assume things are clean because they look clean, or dry because they look dry.
Emergency flooding caused by sudden rainstorms and river floods can result in sewage systems becoming overwhelmed and backing up into residential and commercial properties. Sewage contains a number of harmful substances which can cause severe damage to both buildings and their inhabitants, affecting the ability of businesses to trade and even rendering properties uninhabitable if left untreated. If sewage ingress of any severity affects your property, it must be cleared quickly by properly-equipped, certified professionals.
Ideal Response are these professionals. In the event of a property being flooded by sewage, we can be onsite within two hours. Our emergency sewage clean up experts take a structured approach to decontamination, clearing, cleaning and disinfecting the affected areas before applying state-of-the-art BIOSWEEP® technology to ensure the total eradication of harmful micro-organisms.
After pollutants and contaminants have been completely removed, we clean the area to the highest of standards, with hygiene levels that are guaranteed.
1. Personal Safety
Check everybody is safe. Evacuate any people not vital to the recovery process. Flood water usually causes structural damage. Be aware of sewage/pollution, obstacles and sharp objects within the flood water and wear personal protective clothing. If you are in contact with water DO NOT touch sources of electricity.
2. Limit Secondary Damage
Turn off mains supplies of gas, electricity and water. If your emergency flood has been caused by a leak or burst pipe, try and identify/seal any leaks where possible. Move items of value to a safe place to limit further damage (electronic equipment, personal items, important documentation, expensive furniture).
3. Take Action
Begin making a list of items that have sustained damage and have contact numbers ready and act quickly, call: your Insurance Company, the landlord/owner of the property if that is not you and if you haven’t already call Ideal Response 24 hours a day on 01622 926 505.
When you’ve suffered an emergency flood or an escape of water, removing the standing water as quickly as possible is crucial.
Not only will standing water start to seep into the construction of your building (making it more complex to thoroughly dry), but if left to sit, greywater can quickly turn into black. Blackwater contains a variety of hazardous pathogens which can make anyone who comes into contact with it very sick.
We deal with both water remediation services and emergency water damage house services and whether you’ve been victim to a burst water main, an overflowing river, or an uncontrollable leak within your property, quick action will help prevent secondary damage and can help keep costs to a minimum.
Our rapid response means we can be onsite within 2 hours of receiving your call where we will use industry-leading technology and equipment to begin the water extraction process. Once this is complete, we can begin the drying process straight away, without unnecessary delays.
The unpleasant shock and stress experienced when your home or business is flooded by a force outside of your control is not enjoyable for anyone. Add on top of that the pressure of suddenly finding yourself in a position where you must find someone to fix the problem and prevent any further damage to your building or your contents. It can take its toll on a person and we understand that.
You might find yourself asking questions like:
At Ideal Response we offer a emergency flooded basement service 24hrs, 7 days a week with a 2 hour response time. We have a dedicated team to flooded basements that have over 25 years experience, professional and are true experts within the industry. We will work with you or your insurer every step of the way. For a FREE No Obligation Quote call today.
Ideal Response has been providing emergency flood restoration services to properties for 20 years. In that time we have dealt with water damage of all scales. Our continuous investment in modern, effective equipment and the best technician training enables us to deal professionally with large-scale flood damage. We aim to return your homes and businesses to normal as quickly as possible.
Ideal Response is equipped to clean up flood damage after all types of flood. We are able to deal with black water (containing faecal matter), grey water (containing other waste) and white water floods. Floods may be caused by heavy rainfall, storm water, river flooding, coastal surges, leaking/burst pipes or human error. The source of the ingress may not be visible which will require our specialist detection equipment.
Providing flood restoration since 2001, Ideal Response technicians are trained to the highest industry standards. We are proud to hold accreditations with CHAS, TUV NORD: ISO 9001:2008 and Achillies among others, as well as being one of the few exclusive UK BioSweep® service providers. Thousands of customers continue to benefit from our advanced techniques and exceptional service.
Primary flood damage is just the beginning. Act fast to minimise the consequences of secondary damage. Walls and porous material will absorb water, impairing structural integrity. Water causes corrosion and damages electrical equipment. Residual moisture becomes water vapour throughout the building which will condense. If the water is not completely removed there will be dry rot and a high risk of microbial growth e.g. mould and bacteria.
After a safety assessment, we guarantee identification of leaks using acoustic or thermal detection, endoscopy, water and salt analysis. Our experienced team will decide on the best course of action. The next stage utilises advanced water removal equipment followed by rapid drying technology and humidity control. Our eco-friendly steam cleaning means there is no need to use chemicals. The process is completed with hygiene testing and certification.
Yes! We aim to arrive within two hours of you call, this is vital to minimise avoidable secondary damage to the property. Our flood damage restoration process is fully documented and our work exceeds best practice as defined by British Standards PAS 64 [Guidance and standards] for drying flood damaged buildings. Our environmental data logging processes ensure no further deterioration. All work is guaranteed and certificated.
Apart from risk of drowning, this depends upon the nature of the water; black water contains faecal matter and is extremely hazardous. Grey water contains other waste. Contact can cause a range of illnesses caused by bacteria, viruses and other pathogens resulting in mild to severe/fatal symptoms. If there is any possibility of contamination DO NOT TOUCH IT, call Ideal Response 24 hours a day.
Every case is different. In some scenarios we are able to estimate the costs over the phone but in large loss cases a free site survey will be required. We are able to quickly advise on the best course of action to bring about the most effective recovery. Our state-of-the-art equipment ensures the remediation process will be thorough, effective and as fast as possible, returning your home or business to normality. We have the technology and experience to complete the restoration in the best way to reduce costs and prevent secondary damage in the future.
