Fire damage restoration to get you back on your feet

A fire can turn your world upside down in an instant. Our fire damage restoration process is designed to be simple and seamless, returning your property back to a blank canvas, ready for any reinstatement work. Whether it’s your home or business, we minimise disruption so you can get back to normal with confidence. From soot and smoke cleaning to odour removal, we’ve got you.

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Why choose our fire damage restoration service?

The cleanup after a fire can be overwhelming, but you don’t have to face it alone. We’ve been helping people and businesses across the UK for years – here’s why people place their trust in us:

Your peace of mind is one call away

We understand: We know this is a stressful time, and we’ll guide you every step of the way with clear communication.
Rapid response: Our team responds quickly to minimise further damage and get you back to normal.
Tailored approach: We work to your needs, from small kitchen fires to major commercial incidents.
Trusted professionals: Fully accredited and highly experienced professionals you can rely on.
Your safety first: Our priority is always your safety and the safety of your loved ones or employees.
Peace of mind: From start to finish, we’re here to make a stressful time simpler.

Our fire damage restoration process

From your first call to a spotless property, here’s how we work:

Step 1

Contact us

Share the details of your situation with us. We’ll ask you about the type of damage, the size of the affected area, the location of the property and any photos that help to provide a clear picture of the work to be done.

Step 2

Assess and plan

Our experts evaluate the damage and create a tailored cleaning plan and estimate, as well as agree upon a date for the fire damage cleanup to take place.

Step 3

Initial cleanup

We safely clear debris, responsibly remove unsalvageable items and secure the property.

Step 4

Thorough cleaning

Using advanced equipment and techniques – including HEPA-filter technology to ensure no particles re-enter the air – we clean every surface and remove all traces of soot and ash. We’ll also use BIOSWEEP, an innovative piece of technology that removes all traces of odour from your property.

Step 5

Final check

Before we leave, we ensure every detail is perfect and your property is safe and clean.

Let’s chat about how we can help

Fire damage restoration services: Frequently asked questions

How quickly can Ideal Response be on the scene to begin fire damage restoration?

We understand the urgency. In most cases, we can be on site within hours of your call.

What is included in fire damage restoration?

We handle debris removal, deep cleaning, soot and smoke removal, odour elimination, and restoring the property to a safe, clean state.

How long does fire damage restoration take?

Every situation is different, but we aim to complete the process as quickly as possible without compromising on quality. Small fire damage cleaning jobs may take a day, while larger commercial projects might take several days, if not weeks. We’ll provide you with an estimated timeframe during our initial assessment.

What can I do while waiting for Ideal Response to arrive?

Don’t enter the building unless it’s declared safe. Wear gloves and masks if you do, and avoid eating or drinking anything exposed to flames or smoke. Turn off gas, electricity and water at the mains if safe, and don’t touch electrical sources if they’ve been exposed to water. We’d also recommend limiting the potential for secondary damage by securing the property. Finally, take photos of damage and document affected items to support your insurance claim.

Does Ideal Response only deal with fire damage restoration in homes?

No. We are also extremely experienced in providing commercial fire damage restoration to large and small businesses, from minor to major loss claims.

Have more questions? Call us — we’re here to help.